Confidentiality policy – When you contact DONOS Conseil for our services, we may collect and process a certain amount of personal information. The purpose of this page is to give you an overview of this information and its use, your rights and our commitments. We are committed to upholding our users’ rights regarding confidentiality, to following a security-based approach and to protecting personal data in accordance with all applicable French and European regulations, in particular the modified French Data Protection Act (LIL) of 6 January 1978 and the General Data Protection Regulation (GDPR) of 27 April 2016. We are committed to sharing all the aspects of the donos.fr website relating to confidentiality, terms and conditions and personal information in a clear and transparent way; we do not sell your data on to third parties and we fully support efforts to ensure you are protected online.
The data we collect – Any data we collect is done so on a legal basis, related to a legitimate interest or contract, and with your consent. We collect your data through the contact forms that you fill in our website. We also collect your data when you correspond with us, via our support service, by email or telephone. In these cases, we retain a copy of this correspondence. We may also collect your data when you interact with us on social media.
We process the following categories of data:
1 – Identification data: surname, first name, business email address for contacting you, telephone number
2 – Authentication and identification data when using our support: username, password
3 – Professional data: Company, company billing and shipping addresses, SIRET number, VAT number
Use – Your data is processed as part of a business or contractual relationship or for other legitimate purposes: The purposes described are as followed:
1 – To send you the business offers that you requested from us
2 – To send you offers and services that may be of interest to you
3 – To inform you of the latest developments or any potential weaknesses that may jeopardise the security of the product you use
4 – To send you marketing emails
5 – To enable you to use our customer support platform
The data is kept for up to 5 years after the end of any contractual relationship.
Collected data storage – All data collected is stored in our CRM application, Salesforce: https://www.salesforce.com/fr/company/privacy/
What are the cookies issued on this platform used for? Only the issuer of a cookie – in this case, only DONOS – can read or modify the information it contains. The cookies we issue are used for the purposes outlined below, according to your choices, which come from the settings on the browser you use when visiting our platform, which you can update with us at any time. This information is stored for a maximum of 13 months. The cookies we issue allow us to:
1 – establish statistics, visitor numbers and uses of the various elements that make up our website (sections and contents visited, pathways)
2 – improve the value and user-friendliness of our services
3 – adapt the presentation of our website to the display preferences of your device (language used, display resolution, operating system, etc.) when you visit our websites, according to the visualisation or playback software on your device.
Your rights – You have the right to access and modify information relating to you, by contacting us, either by email to firstname.lastname@example.org or by post to the following address: Donos Conseil, 128 Rue La Boétie, 75008 Paris. You can also ask us to delete all or part of the information we hold on you. We are determined to protect information relating to you and use it in the best possible way.
If you have a question or comment on the way we do this, or if you have a suggestion, tell us: we are always available at email@example.com.